Terms, privacy and copyright

NOIR is a marketplace run by the company behind NOIR. US apparel brands post order requests, garment factories in Egypt bid on them, and NOIR holds the money for an accepted order until the brand approves the delivery. These terms apply to everyone who creates an account.

Accounts are for businesses. By creating one you confirm that you are 18 or older, that you act for the company you name, and that you may bind it. Keep your password to yourself; what is done from your account is done by you.

NOIR is not a party to the manufacturing contract. A request, a bid and an accepted order are between the brand and the factory. NOIR provides the place to meet, the order room, the escrow and the dispute decision described below, and does not make, inspect or ship goods.

Escrow. The brand pays half of an accepted order before work starts and the other half after the inspection report is approved. NOIR holds both payments and releases the total to the factory when the brand approves the delivery, or 14 days after the factory marks the order delivered if the brand has not reported a problem. There is no commission on an order.

Disputes. Either side can report a problem on an order in progress. NOIR reads the order room, asks both sides what it needs, and decides whether the money goes to the factory, back to the brand, or is split. Both sides agree to accept that decision for the money NOIR holds; it does not stop either side from pursuing the other elsewhere.

Membership. Each company’s first order on NOIR is free. After that, placing another order as a brand, or bidding again as a factory, needs a membership: $99 a month for brands, $199 a month for factories. It renews every month on the same day until you end it, which you can do any time from Settings; the month already paid for runs to its end and is not refunded. A payment that fails leaves 7 days to update the card before the membership stops. Prices can change with 30 days’ notice by email and in the app.

Your content. Specs, tech packs, photos, certificates and messages stay yours. You give NOIR the right to store and show them to the people your request, bid or order involves, and you promise you have the right to upload them. NOIR removes content that infringes someone else’s rights (see Copyright below) and closes the accounts of repeat offenders.

Conduct. No false company details, no bids or requests you do not mean, no moving a NOIR order outside NOIR to avoid the escrow, no scraping, and no attempts to get into accounts or data that are not yours.

Liability. NOIR provides the service as it is. To the extent the law allows, NOIR is not liable for lost profits or indirect losses, and its total liability to you for anything connected with the service is limited to the membership fees you paid in the twelve months before the claim. Nothing here limits liability for fraud or for what the law does not allow to be limited.

The governing law and the courts for these terms will be named here once NOIR’s registration is complete.

NOIR may change these terms; material changes are announced in the app at least 14 days before they apply. Keeping your account after that date means you accept them.

What NOIR keeps: your name, work email, password (stored only as a hash), language and the company details you enter; your requests, bids, orders, messages and the files you upload; the time you last used the app; and, for the waitlist, the name, company, email or WhatsApp number and answers you gave on the sign-up page.

Why: to run the marketplace you joined, to show your company to the other side of an order, to hold and pay out order money, to notify you about your orders, and to keep the service safe. NOIR does not sell personal data, shows no advertising, and runs no analytics or session-recording scripts.

Who handles it for NOIR: Supabase (database and private file storage), Stripe (card and bank payments; NOIR never sees card numbers), Resend (sending email) and Fly.io (hosting). Each sees only what its job needs.

Speed: NOIR measures how fast its pages load in your browser (time to show the page, time to respond to a tap, how much the layout moves), with the page’s address pattern, the kind of device and the connection type. Nothing in it identifies you, and no outside service receives it.

Cookies: one, which keeps you logged in for 30 days. Your theme and language are kept in your browser, not on the server.

How long: as long as your account exists, and order records for as long as tax and payment rules require afterwards. Waitlist entries are deleted once they have been contacted or after a year. You can ask for a copy of your data, a correction, or deletion of what NOIR is not required to keep.

NOIR is for businesses and does not knowingly collect information from anyone under 18. Emails about new work can be turned off in Settings; emails about your money, your orders and your account are always sent.

If something uploaded to NOIR infringes a copyright you own or represent, send a notice that includes: your signature; the work you say is infringed; where the material is on NOIR; your address, phone number and email; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or act for the owner.

NOIR removes or disables access to material named in a valid notice, tells the person who uploaded it, and accepts a counter-notice from them. An account that infringes repeatedly is closed.

NOIR’s designated copyright agent is being registered with the US Copyright Office and will be named here.